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Monthly Archives: December 2017

Postel’s law and communication

Michael Feathers shared what he called his abstract defense of Postel’s law: Open acceptance allows learning. Narrowness & restriction are valuable for protection, but they have opportunity costs that are largely hidden. It pays to investigate them to make informed design choices in every system – social & technical. I think Michael’s defense can be […]

Practicing empathetic communication

Thanks to a recommendation from Benjamin Mitchell I’ve been listening to the Feeling Good Podcast by Dr. David Burns. Dr. Burns has what he calls The Five Secrets Effective Communication.¬†At last week’s London Organizational Learning Meetup we were able to get a bit of practice applying these secrets, in particular those related to empathy. Dr. […]