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Tag Archives: communication

Postel’s law and communication

Tuesday, December 5, 2017

Michael Feathers shared what he called his abstract defense of Postel’s law: Open acceptance allows learning. Narrowness & restriction are valuable for protection, but they have opportunity costs that are largely hidden. It pays to investigate them to make informed design choices in every system – social & technical. I think Michael’s defense can be […]

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Practicing empathetic communication

Monday, December 4, 2017

Thanks to a recommendation from Benjamin Mitchell I’ve been listening to the Feeling Good Podcast by Dr. David Burns. Dr. Burns has what he calls The Five Secrets Effective Communication. At last week’s London Organizational Learning Meetup we were able to get a bit of practice applying these secrets, in particular those related to empathy. Dr. […]

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